Refund Policy

At Sangamaya Vastra, we aim to provide a smooth and transparent shopping experience. This Refund Policy explains when a refund may be issued and how approved refunds are processed.

1. Refund Eligibility

A refund may be considered when:

  • A return has been approved and the returned product meets the applicable conditions

  • A wrong, damaged, or defective product has been verified

  • An order cannot be fulfilled and has been cancelled by Sangamaya Vastra

  • Another refund situation is approved by our team in accordance with our policies

Refunds are subject to verification and approval.

2. Refund for Returned Products

Once an eligible returned product is received and inspected, Sangamaya Vastra will determine whether the refund is approved.

The refund will be processed only after the returned product meets the applicable return conditions.

3. Refund Method

Approved refunds will generally be processed through the original payment method used for the order, where technically possible.

For Cash on Delivery orders, an alternative refund method may be requested from the customer for processing the eligible refund.

4. Refund Processing Time

After approval, refunds may take approximately 5–10 business days to reflect in the customer's account, depending on the payment provider, bank, or financial institution.

The actual time may vary depending on the payment method and banking processes.

5. Shipping Charges

Original shipping charges, convenience charges, COD charges, or other applicable fees may not be refundable unless the refund is being issued due to a verified error or issue attributable to Sangamaya Vastra.

Any applicable deductions will be communicated where relevant.

6. Partial Refunds

In certain circumstances, a partial refund may be issued where only part of an order is eligible for a refund or where applicable charges need to be deducted.

7. Order Cancellation and Refund

If an order is cancelled before dispatch and the cancellation is approved, an eligible prepaid payment may be refunded according to this policy.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

8. Refund Not Received

If your refund has been approved but you have not received it within the expected timeframe, please first check with your bank or payment provider.

If the refund is still not visible, contact Sangamaya Vastra with your order and refund details so that we can assist you.

9. Rejected Returns

If a returned product does not meet the required return conditions, the refund may be rejected.

In such cases, Sangamaya Vastra may return the product to the customer, where applicable.

10. Contact Us

For refund-related questions, please contact:

Sangamaya Vastra

Email: SANGAAMAYAVASTRA@GMAIL.COM
Phone: 8233979648
Business Address: JAIPUR ,INDIA

11. Policy Changes

Sangamaya Vastra may update this Refund Policy from time to time. Any revised version will be published on this page with the updated Last Updated date.